Refund policy

-Returns-
We are happy to accept returns if requested within 30 days of your order shipment date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Sale items are not eligible for returns.

Contact us at merchandise@pizzaport.com to request a return. You are responsible for the shipping costs of returning your item. A full refund minus shipping costs will be issued within three business days of receipt and inspection of the item(s). A credit will be applied to your credit card or original method of payment.

-Exchanges-
We are happy to provide item exchanges if requested within 30 days of your order shipment date. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Exchanges are contingent upon item availability. Exchanges may only be made for an item of the same value.

An exchange may be made in one of two ways:
1. Bring the item(s) into any Pizza Port pub location and speak with a manager to request an exchange. Stock is not guaranteed at Pizza Port pub locations. Proof of purchase is required and must be provided at this time.
2. If you are not located near one of our locations, no worries! Contact us at merchandise@pizzaport.com to request an exchange. You are responsible for the shipping costs of returning your item. Once the item is received and inspected, your new item(s) will be shipped out within three business days of receipt of the original(s).

-Refunds-
Where applicable, we will gladly issue a refund if requested within 30 days of your order shipment date. Refunds will be issued for damaged or unsatisfactory items where Pizza Port is at fault. For issues created outside of our control including but not limited to shipment errors, a full or partial refund may be provided.

Contact us at merchandise@pizzaport.com to request a refund. We may ask that the item(s) be sent back and return shipping cost will be compensated. Once your request has been considered and item(s) inspected, you will be notified of the approval or rejection of your refund.

Once approved, refunded amounts will be processed within three business days. A credit will be applied to your credit card or original method of payment.

-Late or Missing Refunds-
First check your bank account to confirm the refund has not been posted.
Then, contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund, please contact us at merchandise@pizzaport.com.